Job Summary:
Assists the General Manager [GM] in managing the property operations on a day-to-day basis and assuring optimum performance and continual improvement in all key performance areas. Manages the Guest Service Ambassador [GSA] team and weekend hotel staff and operations in the absence of the General Manager. Responsible for hiring, training, evaluating, scheduling, counseling, and terminating GSA team members. Customarily and regularly directs the work performed by the GSA team and weekend Associates. Resolves guest and Associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management.
Responsible for the overnight on-call shifts and weekend operations of the hotel, including overnight on call coverage Wednesday-Sunday. Assures that all guests are satisfied with room accommodations and customer service. Lives on site to ensure flawless operation of the hotel per the General Manager’s direction and as necessary.
Assumes the General Manager’s responsibilities (efficient operation of the property as measured against the established budget, while maintaining guest service standards) on weekends and when called upon or in the absence of the General Manager. Customarily and regularly directs the work of all guest services, housekeeping, and maintenance employees during weekend shifts and other times when the General Manager is not on the premises.
This position is required to live on site at the hotel and to comply with Sandpiper’s fraternization policy.
Drug Free Worpkplace Environment E.O.E M/F/D/M/V